Senior Product Manager (AI Coaching Experience & Platform)

Remote (LATAM)  |  Full-Time Contractor

The Role

AceUp is seeking a visionary, execution-oriented Senior Product Manager to lead the development and distribution of our AI coaching experience across product offerings and channels. This role is central to our mission of making high-impact coaching accessible, scalable, and embedded in the flow of work.

You’ll be responsible for defining how our AI coaching solution integrates into the customer experience, while also evolving the surrounding human-led coaching workflows to deliver a cohesive, high-impact hybrid coaching journey. From embedded product channels (web, Slack, mobile) to API exposure for partners, you’ll own the experience, design, and delivery strategy for our hybrid coaching platform.

This is a highly strategic and cross-functional role that requires deep customer empathy, platform thinking, and a bias toward experimentation. You’ll work closely with behavioral experts, product design, engineering, coaching experience leads, and commercial teams to shape the future of coaching delivery.

Who We Are

AceUp empowers professionals to maximize their impact through transformational coaching enabled by technology and backed by data. Launched in 2017, AceUp helps organizations build people-first cultures and drive growth through leadership coaching, cutting-edge technology, and performance analytics. We’re a dynamic, fast-growing startup with a mission to build human-centered solutions that meet the challenges of today’s world of work.

What You’ll Do

Strategy & Leadership

  • Own the end-to-end strategy and execution for hybrid (human + AI) coaching experiences, ensuring personalized, impactful, and scalable delivery.
  • Maintain and improve human-led coaching workflows (matching, onboarding, session prep/follow-up) to ensure that AI enhances rather than fragments the overall experience. 

Drive Adoption, Engagement, & Retention

  • Drive adoption and engagement by making AI coaching a natural extension of existing workflows and coaching touchpoints.
  • Set KPIs around adoption, coaching completion, satisfaction, and engagement across channels.
  • Use data to identify friction, improve UX, and evolve the coaching experience to meet user needs at scale.

Cross-Product Collaboration

  • Collaborate with coaches, organizational psychology specialists, and the human-led coaching operations team to define when users should engage with AI, when human coaching is more valuable, and how users transition smoothly between the two. 
  • Work closely with the AI coaching team to ensure product alignment, shared adoption metrics, and seamless user transitions across human and AI experiences.
  • Coordinate shared infrastructure needs, including identity, scheduling logic, analytics, and content integration.
  • Build tools that empower coaches to deliver high-quality, consistent experiences at scale.

Go-To-Market & Partner Success

  • Support internal teams (Sales, Customer Success, Partnerships) by clearly articulating the value and implementation details of our human-led coaching and integrations.
  • Contribute to the development of enablement materials and playbooks that drive activation and engagement at scale.

Analytics & Optimization

  • Monitor platform health, integration usage, session volume, and satisfaction metrics.
  • Use insights to drive improvements in experience, technical performance, and user behavior across the funnel.
  • Ensure AI-generated insights integrate cleanly into coaching journeys and drive measurable behavior change.

 

Outcomes You’ll Drive

  • Consistent, high-quality AI coaching delivery across experiences and channels.
  • Increased customer adoption and user engagement.
  • Clear hybrid journeys that blend AI and human coaching effectively.
  • Scalable infrastructure for exposing AI coaching externally via APIs or product channels.
  • Aligned customer experience across all delivery channels.

Requirements

  • 5+ years of product management experience, including ownership of user-facing experiences for SaaS or AI-powered platforms.
  • Demonstrated success in delivering high-engagement products across multiple platforms.
  • Experience shipping complex features with user-centric, iterative approaches.
  • Strong collaboration skills across design, engineering, and GTM teams.
  • Ability to think in systems while staying close to the user.
  • Familiarity with API design, platform enablement, or partner integrations is a plus, but not core.

Nice-to-Have

  • Experience with coaching, learning, or behavioral change products.
  • Exposure to conversational AI or interaction design for chat-based interfaces.
  • Background in personalization or recommendation systems.
  • Familiarity with collaboration or workflow tools (Slack, Teams, calendars, HRIS).

Why AceUp?

AceUp is proud to be an equal-opportunity employer that values diversity and inclusion. We’re passionate about creating a welcoming environment where every team member is encouraged to contribute their unique strengths and perspectives. We offer a flexible and dynamic work environment, along with the opportunity to be part of a mission-driven company that is transforming leadership development at scale.

If you’re excited to lead the future of coaching delivery through AI-powered experiences, we’d love to hear from you.

Please send us a resume and a short intro to careers@aceup.com



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