Boston Children’s Hospital

The Challenge

Jim Smith, Department Manager at Children’s Hospital Boston, was looking to reinforce existing management training programs with a focus on leadership and managerial skills.

He noticed that as managers progressed through the programs, they reached a point where they needed more support and guidance to become more effective leaders. Jim knew that if they did not address this need, their high level leaders would plateau, and ultimately, could leave the organization.

Familiar with the benefits of professional coaching, Jim was searching for a measurable, continuous, high-impact coaching program that could be personalized to the needs of each manager.

The Impact

AceUp distributes a quarterly qualitative assessment as part of its engagement with customers to ensure there is positive impact and gauge the effectiveness of the coaching program. Assessments with these employees at Children’s Hospital have shown strong positive impact.

Participants have found success in developing and refining the “hard” management skills they need to help their teams succeed collectively and individually. And all reported that they were surprised by how meaningful the coaching experience has been, affording them a rare opportunity to see themselves as others perceive them.