CUSTOMER STORY
Growing Leaders at a Global Industry Pioneer with Tailored, Comprehensive Coaching
“Our investment in AceUp has already paid off. The purpose of engaging AceUp was to take our leaders from good to great. It was also to leverage coaching as a positive tool rather than one you use reactively. It also protects the invaluable institutional knowledge that would be lost with turnover. We’re excited to further expand this program to additional members of our leadership team, strengthening our commitment to fostering a culture of learning across the entire organization.”
– Senior Assistant Vice President, Global Industry Company
Company
Global Industry Leader
Location
Rhode Island, United States
Profile
Mutual Insurance Company for Auto, Home, and Life
Challenge
Overcoming leadership turnover and developing a culture of learning
Solution
Empowering leaders to thrive and lead with confidence
Global Industry Leader, a trusted name in the insurance industry with a rich history dating back over a century, specializes in auto, home, excess liability, marine, and life insurance.
The company is known for its exceptional customer service and commitment to excellence. As the industry evolves and the demands on leadership grow, they had a leadership development program in place but wanted to proactively add coaching to their program to aid the development and retention of HIPO employees. To address these needs, the company partnered with AceUp to enhance their leadership team’s capabilities and foster long-term success.
The Challenge
Overcoming Leadership Turnover and Developing a Culture of Learning
Strengthening Leadership Bench
The company wanted to invest in an additional tool to retain and develop leaders and strengthen their leadership bench.
Communication Improvements
They wanted to implement a tool to help leaders give clear and constructive feedback, creating communication efficiency and better collaboration across teams.
A Fresh Perspective
They welcomed an external perspective. They wanted to take advantage of AceUp’s diverse array of coaches to offer fresh insights and ensure alignment with the evolving culture of learning.
“My coach listens, asks more questions to encourage my own discovery, and is positive and encouraging. My coach has also provided valuable insights and practical strategies to cultivate self-awareness, lean into my authentic self, and regulate my emotions in challenging situations”
– Coachee at Global Industry Company
The Solution
Empowering Leaders to Thrive and Lead with Confidence
Personalized One-on-One Coaching
Leaders received individualized coaching sessions focused on specific leadership and management skills that were critical to their success.
Group Coaching for Collaboration
Group sessions allowed leaders to share experiences and learn from each other – fostering an environment of peer-support, peer-coaching, and peer-accountability – particularly in areas like managing change and team dynamics.
360-Degree Feedback
AceUp implemented 360-degree feedback assessments to provide the leadership team with insights into their strengths and areas for improvement, and providing clear development plans aligned with the company goals.
Psychological Safety & Emotional Intelligence
Leaders were equipped with skills and tools to foster psychological safety within their teams, to better manage themselves and others through continuous change.
Goal Setting, Ownership & Accountability
The coaching program emphasized setting clear goals and holding leaders accountable for their personal and team development.
“Working with my coach has allowed me to better understand my own triggers, emotional responses, and how they influence my interactions with others.”
– Coachee at Global Industry Company
The Data
In just three short months, we saw the following improvements as a direct result of coaching:
Leaders Highly Motivated to Succeed
9/10 Motivation Score: Leaders reported high motivation to work with their coaches, indicating the value they saw in the coaching sessions.
Significant Improvement in Stress Management and Resilience
A huge 34% improvement in leaders’ ability to regulate stress and build resilience, leading to better leadership under pressure.
Leading with a Growth Mindset
A significant 14% improvement in leading with a growth mindset, fostering a culture of continuous improvement within teams.
Better Equipped to Manage Change
An 11% improvement in conflict management and their ability to lead through difficult conversations.
“The experience has been positive to date. My coach possesses relevant industry experience and has been thoughtful, insightful, and direct. The experience has supported areas I viewed as challenging for my work”
– Coachee at Global Industry Company