CUSTOMER STORY
Suffolk: Empowering Leaders and Transforming Culture with AceUp
“We wanted to focus on the critical skills that will make our field managers great leaders, and invest in upskilling to support their unique challenges and help them to drive continuous excellence in the way they deliver to our global audience.”
– Adriana Turner, Manager of Leadership Development Programs at Suffolk Construction
Company
Suffolk Construction
Location
Boston, Massachusetts
Profile
Construction contracting
Challenge
Communication & leadership enhancement
Solution
Group Coaching
Leadership Coaching
Suffolk Construction & AceUp By the Numbers
High Engagement Levels
An impressive 94% utilization rate in coaching sessions highlighted the program’s relevance and impact.
Behavioral Growth
Suffolk leaders experienced a notable 17% improvement in how comfortable coachees felt moving from subject matter experts to leadership roles, indicating effective development in managerial capabilities.
Communication Enhancements
The coaching program led to a 19% improvement in adopting a coaching approach to management, which helped coachees manage internal, external and leadership relationships more effectively.
Cultural Transformation
There was a 12% increase in building and leading inclusive teams, and building an even greater collaborative workplace culture.
The Challenge
Navigating Complex Leadership and Organizational Dynamics
Suffolk Construction, a national leader in the industry, recognized the need to invest in their leadership team to support them as they navigate the complexities of a high growth, dynamic company committed to delivering excellence.
Enhanced Management & Communication Skills
With diverse needs for excellent and effective communication with both internal and external teams, collaboration, delegation, and communication skills needed to improve.
Managing Change More Effectively
As Suffolk expanded rapidly, managing organizational change and maintaining alignment both within teams and with company values and behaviors was increasingly important.
Building Emotional Intelligence & Resilience
Leadership teams working in high-pressure environments often struggle to find the space and time to pause, reflect, discuss and improve on their own emotional self-awareness and resilience in order to become better leaders for themselves and others.
The Solution
Leadership Development with AceUp
Scalable Micro Learning Solutions
AceUp leveraged AI-driven micro learning tools to deliver personalized training at scale, ensuring all leaders received the support they needed regardless of their location.
Holistic Development Programs
We use a proprietary framework of 12 industry-validated, critical business and leadership competencies to form a tailored programmatic structure that facilitates behavioral skill development in line with key business objectives.
Advanced Talent Analytics
Real-time behavioral and talent analytics helped Suffolk execs align its talent strategy with broader business goals, providing insights into program effectiveness and areas for improvement.
“It has been eye-opening to a vast range of ideas of management, and educational in understanding how to look at things through a new lens. I am able to break down issues/topics into simple compartmentalized topics of attack.”
– Coachee at Suffolk Construction
Beyond the Data
The results speak for themselves: by choosing to invest in the development of their leaders as people and professionals, Suffolk Construction has created a more emotionally intelligent, resilient leadership team, equipped with the skills to better face and solve future challenges with renewed confidence and expertise. Their employees feel deeply supported and valued, leading to higher rates of retention and employee loyalty.
Emotional Intelligence
Giving high powered, high stakes leaders the time and space to spend time in their week to pause, reflect, discuss and improve their own emotional self awareness and perception drove a significant change in the emotional intelligence. Increasing their ability to communicate, manage conflict, and deliver excellence in their roles.
Aligned Company Values
The Executive team at Suffolk were also empowered to create and communicate their vision for the company to their leaders through this process. They were able to put their values into practice by showing how willing they were to invest in their next generation of leaders, creating deep employee loyalty, a workforce with clear direction and alignment, and ultimately contributed to a more harmonious work environment.
